Privacy policy

Last Updated: January 11, 2025

At Budari, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or use our website www.budari.co.za (the "Site"), purchase our products or services, or interact with us.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you provide directly to us, including but not limited to:

  • Contact Information: Name, email, phone number, billing and shipping address.
  • Order Details: Items purchased, payment information, and order history.
  • Account Information: Username, password, and security details.
  • Customer Support: Information provided during interactions with our support team.

Automatically Collected Information

When you visit our Site, we may automatically collect information, including:

  • Device and Usage Data: IP address, browser type, device type, operating system, and interaction data (e.g., pages viewed, time spent on the site).

Third-Party Information

We may receive information from third-party services, such as payment processors, shipping partners, or marketing platforms.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Service Delivery: To process orders, facilitate payments, arrange shipping, and manage your account.
  • Customer Support: To respond to inquiries and provide assistance.
  • Internal Business Operations: To analyse trends, improve our services, and maintain the security of our platform.
  • Compliance: To meet legal and regulatory requirements.

We do not sell your personal information to any third parties.

3. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience on our Site. These may include:

  • Remembering your preferences.
  • Analysing website usage.
  • Providing relevant marketing content.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Site.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with trusted third parties, including:

  • Service Providers: Payment processors, shipping partners, and IT support services.
  • Legal Obligations: When required by law or to protect our rights and users.

All third parties are required to handle your information in accordance with this Privacy Policy and applicable laws.

5. DATA RETENTION

We retain your personal information as long as necessary to provide the Services or to comply with legal obligations.

6. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: Request access to or correction of your personal data.
  • Deletion: Request the deletion of your data.
  • Restriction: Limit the processing of your data.
  • Portability: Receive your data in a portable format.

To exercise these rights, contact us at hello@budari.co.za. We may require proof of identity for verification.

7. SECURITY

We implement robust security measures to protect your data. However, no system is completely secure, and we recommend safeguarding your account credentials.

8. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with the "Last Updated" date revised.

9. CONTACT US

If you have questions about this Privacy Policy or your data, please reach out to us at:

Email: hello@budari.co.za